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Ad title:
Receptionist
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| Provided By:
Novotel Tbilisi Center
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Published: 14 May
/ Deadline: 14 June
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Brand new Novotel Tbilisi Center hotel (member of Accor S.A.) is inviting to its team experienced Receptionist.
Core duties and responsibilities:
** The receptionist welcomes the guests and provides support;
** Contribute to guest`s satisfaction by providing high quality services with a warm and friendly approach;
** Consistently offer professional, friendly and engaging service;
** Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed;
** Consistently offer professional, friendly and engaging service;
** Assist the management team in all aspects of the department;
** Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation;
** Assist guests regarding hotel facilities in an informative and helpful way;
** Review arrivals, ensure that special requests are met and service is anticipatory;
** Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions; Assist in growing ALL program membership.
Requirements and skills:
** Previous experience minimum 1 year;
** Georgian, English and Russian written and spoken;
** Excellent organizational skills and flexibility;
** Attention to the details and exceptional organizational skills;
** Strong team player and positive attitude;
** Ability to work in multitask environment;
** Ability to manage guest complaints;
** Excellent MS Office skills.
We offer:
** Work within one of the world`s leading hotel companies
** Professional and friendly environment
** Competitive salary
** Working schedule: 12 hour shifts (day/night)
** An opportunity to develop professionally in an international hotel chain
** Discounts around Accor hotels worldwide
** Meals for employees
If you are ready to be the member of an amazing hotel in a great location, we may be the perfect fit.
Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
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