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Ad title:
Korean-Speaking Customer Service Officer
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| Provided By:
Pulse Point
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Published: 28 April
/ Deadline: 28 May
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As part of VibeSync Support, a member of a dynamic group of companies including Next Gen Technology, Mountain Breeze, and Pulse Point — we specialize in delivering outstanding customer care with precision and empathy across global markets.
We`re looking for a Korean-Speaking Customer Service Officer to join our growing team in Tbilisi. If you`re service-minded, detail-oriented, and fluent in Korean, this is your chance to be part of a fast-paced, global support environment.
Job Summary
As a Customer Service Officer, you will be the main point of contact for our Korean-speaking customers. You`ll handle inquiries, promote new campaigns, and ensure a smooth and professional experience for both VIP and retail clients.
What You`ll Be Doing
** Deliver responsive and helpful assistance to customer inquiries
** Understand and resolve client issues with professionalism
** Escalate complaints, feedback, and suggestions to the relevant departments
** Introduce and promote new products, services, and ongoing campaigns
** Follow up with customers to ensure high satisfaction levels
** Manage call tasks related to promotions, FTD & retention campaigns, and service recovery for VIP & retail segments
** Compile and submit simple daily reports
** Collaborate with internal teams to support smooth service delivery
What You Bring to the Team
Required:
** Korean national currently working or residing in Georgia, with flexibility to relocate if needed
** Strong verbal and written communication skills in Korean
** Minimum Korean typing speed: 50 words per minute with 90% accuracy
** Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
** Diploma in any field
** Responsible, organized, and disciplined approach to work
** Flexibility to work in a 24-hour rotating shift environment Preferred:
** Basic command of English
** Previous experience in the online gaming industry or customer service
Why You`ll Love Working With Us
** A people-first culture that values your voice and contribution
** Truly international team with a respectful and inclusive environment
** Comprehensive health insurance - we`ve got your back
** Free meals every day - because great work deserves great food
** Access to premium gyms - boost your energy and your wellness
** Opportunities to grow within a fast-paced, global company
If this sounds like your kind of role, we`d love to meet you.
Please send your CV/resume to ta@pulsepoint.com.ge and mention Customer Service Officer (Korean-speaking) in the subject line.
Due to high volume, only shortlisted candidates will be contacted for the next steps.
Privacy Notice - Processing of Personal Data
By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. VibeSync Support (Company ID: 405763188) will process your data exclusively for recruitment purposes. Your data will be stored securely for a maximum of 3 (three) years. You may request deletion at any time by contacting ta@pulsepoint.com.ge.
Diversity & Inclusion Statement
At VibeSync Support, we are proud to be an equal-opportunity employer. We foster an inclusive workplace and do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are based on qualifications, performance, and business needs.
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