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Ad title:
Night Receptionist
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| Provided By:
Citadines Apart`Hotel
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Published: 24 April
/ Deadline: 24 May
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International branded Apart` Hotel Citadines City Centre Tbilisi is announcing an opening for the position of Night Receptionist.
Key Responsibilities:
** Welcomes customers (in person, by telephone, email) during their stay. Informs them about how the residence works and tourist activities in the neighborhood. Answers customers` questions and deals with their complaints and/or passes them on to the line manager
** Performs check-in and check-out
** Able to take bookings and ensures special requests are met (extra beds, access for disabled people, etc.).
** Informs other departments of everything needed by the Front Office and deals with their requests directly or co-ordinates actions to be implemented in response.
** Performs and monitors book-keeping and payments for services
** Controls the till (start and end of shift, placing in the safe etc.) and the balances of customers and sends reminders when necessary
** Perform controls and correction of mistakes.
** Takes responsibility for any other accounting or administrative tasks which may be assigned
Requirements:
** Relevant work experience in hospitality industry for at least 3 month, or being a student of hospitality or business course.
** Good knowledge of languages: Georgian and English.
** Basic knowledge of Russian language
** Knowledge of Microsoft Office programs (Word, Excel, Outlook)
** Knowledge of hotel management programs is a plus.
Interpersonal skills:
** Ensures that his/her appearance and behavior show himself/herself and the company in the best light
** Is fully involved and constantly professional; wants to develop
** Cares about the quality of the service and customer satisfaction
Working Hours:
12 hour per shifts, up to 40 hours per week excluding breaks,
Shift sequence:
** Day 1: Night shift: 12 hours
** Day 2: Night shift: 12 hours
** Day 3: OFF
** Day 4: OFF
Benefits:
Competitive salary, Upsell bonuses, Health insurance; Lunch provided per shift; Tea & Coffee unlimited per shift; Overtime and public holiday hours are paid accordingly. Uniform is provided; Internal trainings provided; Change of shifts sequence is possible upon request; Friendly and pleasant environment to work.
Candidates should submit their CV in English language at: zurab.khabelashvili@citadines.com
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