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Ad title:
Quality Monitoring Manager
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| Provided By:
Living Pixels Studio
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Published: 05 February
/ Deadline: 05 March
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Living Pixels Studio is a pioneering gaming company at the forefront of the free-to-play social casino games industry. Our flagship platform, DingDingDing.com, boasts over 1400 free-to-play games and unique gaming features, positioning us as leaders in the social casino gaming landscape with exponential growth.
As we continue to expand, we are seeking a Quality Monitoring Manager to maintain high standards of customer interactions, optimize sales performance, and ensure the effectiveness of our support team.
Job Title: Quality Monitoring Manager
Location: 7a Besarion Jghenti St
Reports to: GM
Job Type: Full-Time, Shifts
Salary: 2000 GEL NET
Responsibilities:
** Evaluate and assess customer interactions across live chat and email for quality assurance.
** Monitor and analyze customer support and sales interactions to identify performance gaps.
** Provide structured feedback to agents to enhance service quality and compliance.
** Ensure adherence to company policies, industry regulations, and service-level agreements.
** Identify training needs based on performance trends and implement improvement strategies.
** Prepare and analyze quality monitoring reports to drive data-driven decisions.
** Review sales data and account activity to assess upselling and cross-selling opportunities.
** Collaborate with the team to enhance customer experience, optimize sales performance, and maintain high engagement levels.
** Liaise with the call center and account management teams to ensure seamless operations and customer satisfaction.
Qualifications:
** Experience in quality assurance, customer support, or sales monitoring.
** Strong analytical skills with the ability to interpret data and identify trends.
** Proficiency in English with excellent communication and coaching abilities.
** Attention to detail and a keen ability to identify areas for improvement.
** Proficiency in CRM systems and reporting tools.
** Ability to multitask and work effectively in a fast-paced environment.
** Strategic mindset with a focus on continuous improvement and achieving high-quality standards.
We are looking for individuals who are committed to contributing to the success of our rapidly growing company. If you thrive in a dynamic environment and are passionate about optimizing customer interactions and sales performance, we encourage you to apply and become part of our team.
Interested Candidates: Please submit your CV or send it here: mariamdiani@livingpixels.studio
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