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Ad title:
English Speaking Customer Service Representative
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DSPro
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Published: 22 November
/ Deadline: 22 December
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"DSPRO" LLC is pleased to announce a vacancy for the position of English Speaking Customer Service Representative.
We are a fast growing call center offering outsource office assistance to our clients based in United States. (Please visit our website for more information www.dspro.io)
We are looking for English speaking personnel to join our evolving and vibrant office with excellent opportunities for growth and promotion.
Structural Department/Unit: Customer Service Unit
NET Entry Level Salary: from USD 480
Working Hours per Month: Up to 174 Hours
Overtime Compensation
Training and Development
Office Work -Ortachala street, Tbilisi
Job Duties and Responsibilities:
** Respond promptly to customer inquiries and concerns via phone, emails, or chat
** Resolve customer issues and complaints effectively and efficiently
** Manage high volumes of inbound and outbound calls
** Maintain accurate records of customer interactions and transactions
** Provide up-to-date product and service information to customers
** Upsell products and services to customers when appropriate
** Escalate customer issues to the appropriate department or manager as needed
** Collaborate with other departments to resolve customer issues and concerns
** Maintain a positive and professional attitude at all times
** Continuously improve the knowledge of products and services
** Meet or exceed performance targets, such as call volume, resolution time, customer satisfaction
** Adapt to new technologies and processes as they are implemented
** Participate in training and development programs to improve customer service skills and knowledge
** Contribute to team goals and initiatives to improve customer satisfaction and retention
** Provide prompt feedback to management on customer issues, concerns, and trends
** Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
** Respond quickly, professionally, and accurately to customer inquiries
** Maintain daily recordings and documentation of issues and resolutions in a database
Working Conditions:
** Please note, this is neither part time nor summer job, this is a FULL time office based job
** 5 days a week, 2 night shift is a must and 1 day on the weekend, meaning: you will have 2 days off, 1 during the week and 1 during the weekend
** Evening shifts from 16:00 to 00:00 and night shifts from 00:00-08:00
Address: Ortachala street
Basic requirements:
** High level of English knowledge is a must
** Good communication skills
** Understanding
** Good knowledge of computers (Windows, MS Office, Internet and E-mail)
** Experience in working with relevant service. (Preferably not mandatory)
Personal Features:
** Punctuality
** Organized
** Motivated
** Ability to work in the team
** Salary: 3.50 USD an hour for 174 hours
Please send CV on the following address: teo@dspro.io
Candidate who does not meet the relevant requirements will not be considered.
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