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Ad title:
Bellman/doorman
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Hotel Paragraph Tbilisi
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Published: 22 November
/ Deadline: 22 December
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Paragraph Freedom Square, a Luxury Collection Hotel is the market leader in the country and aside from the stunning design elements and extraordinary interior of the hotel, every hotel associate plays a vital role to ensure that guests experience an indigenous, rare and captivating stay in line with the core values of the Luxury Collection brand
Company: Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi
Location: Tbilisi
Job type: Full-time
Position: Bellman/doorman
Role Summary
Open doors and assist guests/visitors entering and leaving property. Constantly present at the main entrance during allocated "doorman" period. Accommodates guests by making them feel welcome, informed, and cared for during the entire length of their stay. During the "Bellman" allocated work period, conducts Bell service activities such as luggage service upon guest`s arrival and departure, luggage storage, message service, parcel and mail hand-over, information service and other related tasks. Is responsible for the cleanliness of the entire hotel entrance and immediate lobby area, and the surrounding environment. Assists in arranging guest transportation in absence of Concierge.
Door related duties:
** Is always and continuously present on the outside of main entrance during "Doorman" allocated work period
** Opens car doors and assures smooth entrance for all guests and visitors thru the hotel`s main revolving door, assists with hotel entrance thru side doors as needed, and generally assist guests/visitors entering and leaving property via main entrance. Assist with luggage storage and retrieval
** Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
** Assist guests/visitors in and out of vehicles, opens and closes car doors, and assists guests with loading/unloading luggage
** Supplies guests with directions. Assists in arranging transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
** Communicate parking procedures to guests/visitors and monitors outside parking area to avoid hotel entrance obstruction, and to adhere to hotel`s safety and security protocols
** During instances when Bell attendant is unavailable, escort guest into the lobby and to the reception desk, and deposit the luggage in the luggage room and inform the concierge
** Follows up with guests to ensure their requests or queries have been met to their satisfaction
** Greet visitors and guests on departure, wishing them a pleasant journey
Bell related duties:
** Assure they are always present inside the hotel`s main entrance to offer assistance to guests/visitors and Associates
** Provides support to Door attendant so there always someone who will open cars/taxis doors arriving at the hotel and provide help to people in need, especially old, disabled, children and people carrying heavy items
General duties for both work specific areas:
** Perform other reasonable job duties as requested by Supervisors (such as cleaning trolley and keeping luggage room clean and organized
** Fulfill any other tasks (within the scope of responsibility) assigned by the Management.
** Company Policy Compliance: strictly follows and upholds company standards/policies/procedures
** Actively observes activities within the hotel and suggests improvements and opportunities to the Management
Required Skills/Abilities:
** Excellent verbal communication skills in English, Georgian and ideally another international language.
** Can multi-task, is team oriented and work diligently to resolve issues when they arise
** Excellent organizational skills and attention to detail.
** Excellent Interpersonal skills.
Education and Experience:
** Experience in the respective field.
** Experience of working in International Environment.
** Experience of working in Luxury Tier Hotels is a definite plus.
The interested applicants should send their CV to: hrtbilisi@paragraphhotels.com
Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first.
Only short-listed candidates will be contacted.
In order to determine the suitability of the candidate for the vacancy, Paragraph Tbilisi City LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection.
By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tbilisi City LLC for the purpose of making Contracts with you, including of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored in Paragraph Tbilisi City LLC for a period of no more than 1 year.
In the event if you do not want the company to carry out further data processing, or you want to change or delete the provided data, and you also want to exercise other rights granted by the law of Georgia on personal data protection, please contact us repeatedly at the following address of the company; 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following mail address: HRtbilisi@paragraphhotels.com.
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