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Ad title:
Back Office/Call Center Coordinator
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Financial Chain Corporation
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Published: 07 November
/ Deadline: 07 December
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Financial Chain Corporation is a leading global outsourcing company providing accounting, human resource, employer of record, consulting and legal services. We are providing outsource services to a number of companies in Georgia as well as in 13 countries of the world.
Title: Back Office, Call Center Coordinator
Currently FCC is looking for full-time Back Office/Call Center Coordinator for our contracted company Philip Morris Georgia (PMG) an affiliate of Philip Morris International Inc. The world`s leading international tobacco company.
Are you an ambitious professional with a passion for driving outstanding customer engagement? Do you thrive in a fast-paced environment and excel in leading teams to success? If so, this outstanding opportunity to become a Back Office, Call Center Coordinator with our leading tobacco company might be the perfect fit for you. As the key point of contact for our engagement platform, you will play a crucial role in improving communication with retailers while ensuring flawless operations.
Responsibilities:
As a Back Office, Call Center Coordinator, you will be entrusted with a variety of essential tasks, including:
** Supervise and lead the call center team, ensuring smooth day-to-day operations.
** Offer mentorship and training to call center agents, ensuring a high level of product knowledge and customer service skills.
** Monitor and evaluate performance metrics, implementing strategies to improve efficiency and customer happiness.
** Collaborate with cross-functional teams to address retailer concerns and feedback.
** Analyze data to identify trends and opportunities for process improvement.
** Ensure compliance with company policies and industry regulations.
** Act as a liaison between the call center team and other departments to streamline communication channels.
** Participate in the hiring process, including interviewing and assessing candidates for call center positions.
Qualifications:
** We are looking for candidates who possess the following qualifications:
** Proven experience as a Call Center Supervisor.
** Strong leadership and communication skills.
** Proficient in using engagement platforms and CRM systems.
** Excellent problem-solving and decision-making abilities.
** Ability to analyze data and implement effective strategies.
** Customer-focused attitude with a focus on delivering outstanding service.
** Great teammate who excels at collaborating with colleagues from different departments.
** Knowledge of relevant regulations and compliance standards.
** Flexibility to adapt to a fast-paced and dynamic work environment.
** Experience in hiring, onboarding, and training new call center employees.
If you are eager to learn, develop personally and professionally and progress through you career, please apply to the following mail address Arpine.Barseghyan1@contracted.pmi.com. Please indicate the position you are applying for in the subject line.
The purpose of processing personal data which candidate submits to FCC is to manage applications for applicant screening and recruitment process only. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.
Personal information provided by you will be processed and stored in accordance with the rules established by the Georgian Legislation. By sending the information to Financial Chain Corporation you are automatically giving consent that your personal information will stay in our Database for 2 years.
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