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Ad title:
Customer Support Specialist
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Bolt
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Published: 18 September
/ Deadline: 18 October
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We are looking for a Customer Support Specialist in a Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.
Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process
About us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 150 million customers in 45+ countries. We`re a global team of more than 100 nationalities joined on a common mission - to make cities for people, not cars. And we need you to make it happen!
About the role
It`s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.
As a Customer Support Specialist you will work in a young and energetic team. You`ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.
Salary: GEL 1750 gross + Bi-Annual bonus
Your daily adventures will include:
** Acquire knowledge of internal programs and what it`s used for
** Successfully support riders/drivers through multiple channels
** Create loyal fans by showing them we really care
** Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt`s customer support
** Working on issues in Georgian and English
** Working on other projects aimed at improving our processes and customer experience
** Work in rotative shifts: Morning shift (9am - 6pm)/Evening shift (2pm-11pm) /weekend
About you:
** You have at least 1 year of work experience in any customer-facing role
** Understand what outstanding customer support looks like and be ready to go the extra mile
** Be always ready to put customers first, be passionate about helping others
** Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
** You have excellent spoken and written Georgian and English skills
** Be a hustler, not stopping after 20 obstacles a day
** You are passionate about new technologies and ride hailing
** Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don`t tick every box, please consider applying if you feel you`re the kind of person described above!
Become part of our Customer Support team
Our Support teams are essential in improving our offering as they`re at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Why you`ll love it here:
** Play a direct role in shaping the future of mobility.
** Impact millions of customers and partners in 500+ cities across 45 countries.
** Work in fast-moving autonomous teams with some of the smartest people in the world.
** Accelerate your professional growth with unique career opportunities.
** Get a rewarding salary and employee option package that lets you focus on doing your best work.
** Enjoy the flexibility of working in a hybrid mode.
** Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
Apply now and join us to make cities for people, not cars: https://bolt.eu/en/careers/positions/7635371002/
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