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Ad title:
Hotel Service Manager
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Novotel Tbilisi Center
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Published: 12 September
/ Deadline: 12 October
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Hotel NOVOTEL is a member of the international hotel chain Accor and is represented in several countries around the world. We are newly opened, fast-growing Hotel and looking for a Hotel Service Manager, who will be a part of our team.
The property is located in the Avlabari district - the historical center of the city and is a 3-building complex with well-developed infrastructure and a relaxing zone.
Responsibilities:
** Oversee guest check-in/check-out processes, ensuring smooth and efficient transactions.
** Address guest inquiries, concerns, and complaints promptly and professionally.
** Implement and maintain high standards of guest service to enhance guest satisfaction.
** Supervise and train hotel staff, including front desk, housekeeping, and service personnel.
** Develop and implement staff schedules to ensure adequate coverage and efficient operations.
** Conduct performance evaluations and provide feedback to staff members.
** Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure seamless service delivery.
** Monitor daily operations and resolve any issues that arise.
** Maintain inventory of supplies and manage procurement as needed.
** Implement and enforce hotel policies and procedures to maintain high service standards.
** Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and maintenance.
** Gather and analyze guest feedback to identify areas for improvement.
** Ensure compliance with health, safety, and sanitation regulations.
** Address and resolve any safety or security issues promptly.
Requirements and skills:
** Good knowledge of English. Knowledge of an additional language is an advantage.
** Previous experience of minimum 2 years in guest relation management
** Knowledge of Accor service standard is mandatory
** Knowledge of Opera Cloud program
** Relationship management skills and openness to feedback
** Excellent negotiation, and communication skills
** Prioritizing, time management and organizational skills
** Excellent MS Office skills
We offer:
** Working days/hours: 5 days in a week, 40 hours
** An opportunity to develop professionally in an international brand hotel
** Be member of international hotel chain Accor and have discounts for its hotels worldwide
** Corporate Number
** Meals for employees
If you are a proven leader, looking for a growing, award-winning company to showcase your talents, and ready to lead an amazing hotel in a great location, we may be the perfect fit. Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
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