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Ad title:
Concierge
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Hotel Paragraph Tbilisi
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Published: 19 June
/ Deadline: 19 July
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Paragraph Freedom Square, a Luxury Collection Hotel is the market leader in the country and aside from the stunning design elements and extraordinary interior of the hotel, every hotel associate plays a vital role to ensure that guests experience an indigenous, rare and captivating stay in line with the core values of the Luxury Collection brand
Location: Tbilisi
Job type: Full-time
Position: Concierge
Role Summary
Concierge serves as a specialized customer service representative. He/She is responsible for responding to a wide variety of guest needs to ensure a smooth and pleasant experience for customers. Develops a strong knowledge of the hotel`s facilities and services and of the surrounding community. Proactively anticipates guest needs and takes steps to exceed their expectations
Role Main Responsibilities:
** In this fast-paced role, you`ll be the first point of contact for many of our guests. You`ll act as a local expert, answering questions, solving problems, and exceeding expectations.
** Greet guests warmly and professionally, assisting with check-in and luggage.
** Respond to guest inquiries and requests, offering personalized recommendations for dining, entertainment, attractions, and local transportation.
** Make reservations for restaurants, shows, and tours, ensuring our guests have a seamless experience.
** Arrange for car rentals, airport transfers, and other travel needs.
** Manage guest messages and mail.
** Maintain a strong understanding of hotel services and amenities.
** Proactively identify and resolve guest concerns, ensuring a positive stay.
** Stay up-to-date on local events, happenings, and hidden gems.
Required Skills/Abilities:
** Excellent verbal and written communication skills in English, Georgian and ideally another international language.
** Can multi-task, is team oriented and work diligently to resolve issues when they arise
** Excellent organizational skills and attention to detail.
** Excellent Interpersonal skills.
Education and Experience:
** Five years of experience in the respective field.
** Experience of working in International Environment.
** Experience of working in Luxury Tier Hotels is a definite plus.
The interested applicants should send their CV to: hrtbilisi@paragraphhotels.com
Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first.
Only short-listed candidates will be contacted.
In order to determine the suitability of the candidate for the vacancy, Paragraph Tbilisi City LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection.
By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tbilisi City LLC for the purpose of making Contracts with you, including for of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored in Paragraph Tbilisi City LLC for a period of no more than 1 year.
In the event if you do not want the company to carry out further data processing, or you want to change or delete the provided data, and you also want to exercise other rights granted by the law of Georgia on personal data protection, please contact us repeatedly at the following address of the company; 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following mail address: HRtbilisi@paragraphhotels.com.
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