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Ad title:
Operations Manager
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| Provided By:
Universal Transit
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Published: 25 May
/ Deadline: 25 June
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Universal Transit is at the forefront of revolutionizing the auto transport industry with its AI-powered solutions. We offer a seamless online booking experience for car shipping services, ensuring customer convenience and efficient delivery.
We are hiring a talented Operations Manager to join our Freight Brokerage.
The Operations Manager is responsible for oversight of a team of Logistics Coordinators ensuring that all daily tasks are completed in accordance with customer-specific and/or team-specific standard operating procedures (SOP).
The Operations Manager will focus on internal process improvements that enable operation efficiencies and profitability. This role is responsible for establishing internal team productivity metrics and holding team accountable to meeting production targets, SOP compliance and service expectations. Daily, the Operations Manager will engage the logistics staff to access current market conditions and trends to support our customer needs.
Location: Remote
Working Days: Monday - Friday 16:00 - 01:00
Responsibilities:
** Express a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the core values of our client.
** Hire and conduct training to the freight brokerage team.
** Provide leadership and management for the freight brokerage team and manage performance.
** Interact with the sales team to grow the business with existing customers and new business opportunities.
** Partner with the asset-based transportation and warehousing business segments to maximize overall freight capacity in the Strategic portfolio; asset-based, power-only and specialized activities.
** Collaborate with team for successful delivery of all FTL, LTL, hotshots, last mile, expedited, specialized, and over-sized shipments.
** Lead team to ensure all shipments are traced and traced across different modes of transit and update systems accordingly.
** Educate and develop a team that has the skills necessary to provide customer solutions.
** Develop and maintain a process-driven operations culture to ensure exceptional service to their customers.
** Work to establish and exceed service and operational goals for the logistics team (efficiency, productivity, timeliness, professionalism, creativity, etc.).
** Serve as the escalation point for all operational issues.
Job Requirements and Qualifications:
** English level - C1.
** 1+ years of work experience in a similar role.
** Proficient with Microsoft Office Suites.
** Excellent problem-solving abilities.
** Excellent communication skills, both verbal and written.
** Proficient negotiating skills.
What we offer:
** Friendly working environment
** Opportunity for professional growth
** Competitive salary
Interested applicants should send their resume to: jobs@universaltransit.com.
Please indicate the position you are applying for with the expecting salary in the subject line.
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