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Ad title:
Arabic & English-Speaking Customer Service Representative
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| Provided By:
CXHyve
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Published: 22 May
/ Deadline: 22 June
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CXHyve is a Call Center start up in Tbilisi with a focus on Exceptional Customer Service and creating customer value. CXHyve prides itself in being new and fresh in the market to change for the better the way customer service should be. We search for team members who will support an exciting startup expanding into European, Middle East and Asian markets.
We are looking for people who love to help people and are fluent in Arabic and English both written and verbal!
Position: Arabic & English-Speaking Customer Service Representative
Daily activities of the job:
** Answer Calls, Emails, Chats from customers who would like to purchase a product from the website
** Help new customers compare products on the website to help them know what is the best product for them
** Keep up to date on website products to best support customer
** Address customer inquiries and concerns proficiently using both online and voice-based communication channels
** Facilitate customer service interactions utilizing various communication tools, including social media and any relevant CRM or contact networks
** Complete the booking and order processing tasks accurately within the company`s operational framework
Qualifications we are looking for:
** Must be able to speak fluent English and Arabic as the customers might be speaking any of these languages.
** Verbal communication
** Phone skills
** Listening
** Data entry skills
** Reporting
** Customer focus
** Customer service (CSAT and NPS)
** Attention to detail
** Professionalism
** Multi-tasking
Education, Experience, and Licensing Requirements:
** Having own laptop/pc is a must
** Strong internet connection is a must
** Previous customer service experience will be an advantage.
** Being fluent in English and Arabic is mandatory
What we offer:
** Monthly salary 1000 GEL net + Bonus up to 300 GEL net
** Medical insurance
** 5-day work week
** Possibility for career growth
** Work from home team
If you are interested in a vacancy, please send a CV on email tchkhatarashvili@cxhyve.com by writing the job title in the subject section.
We wish you best of luck during the interview!
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