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Ad title:
IT Helpdesk Specialist
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American Hospital Tbilisi
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Published: 20 May
/ Deadline: 20 June
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American Hospital Tbilisi is looking for a competent IT Helpdesk Specialist.
Location: Tbilisi
Shift/Hours of Work: Full Time
For more information about the company, please vist http://www.ahtbilisi.com
Main Job Duties and Responsibilities:
** Accessing hardware or software to make changes and fix problems;
** Maintaining technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting;
** Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP;
** Configuring firewalls, routing and switching to maximize network efficiency and security;
** Assisting the procurement process of equipment and managing subcontractors involved with installation;
** Providing technical assistance for questions and problems; Responding to queries via chat, email, or phone;
** Training other staff members on troubleshooting and diagnosing problems;
** Following up with AHT employees to ensure full resolution of issues;
** Running reports to analyze common complaints and problems;
** Maximizing network performance through ongoing monitoring and troubleshooting;
** Updating equipment to the latest firmware releases;
** Preparing reports about accomplished tasks.
Qualifications:
** Education and experience
** Bachelor`s degree in Computer Science, Computer Software Engineering or in a field closely related to the principal accountabilities of the position;
** Minimum 2 years of professional experience;
** Extensive knowledge of network connectivity, technologies, protocols, and security.
Demonstrated Skills and Abilities:
** Team Work;
** Detail-orientation;
** Exceptional analytical and problem-solving skills;
** Excellent interpersonal, communication, and collaboration skills;
** Great organizational and time management skills.
** Ability to work under pressure;
** Ability to work under minimum level of supervision;
** Ability to schedule and plan his/her work;
To apply please send your CV in English to the following e-mail address: hr@ahtbilisi.com, indicating in the subject line which position you are applying for.
We would like to thank all candidates in advance for their interest and only those candidates selected for interview will be contacted.
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