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Ad title:
IT Manager
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| Provided By:
Galleria Tbilisi
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Published: 18 May
/ Deadline: 18 June
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Galleria Tbilisi is announcing a vacancy for the position of IT Manager
Location: Tbilisi, Georgia
Department: Information Technology
Reports To: Shopping Mall Director
Position Overview
The IT Manager is responsible for ensuring the stable, secure, and efficient operation of IT infrastructure, operational systems, and technology-related services across Galleria Tbilisi and the children`s entertainment center Ria-Ria. The role includes hands-on technical support, operational technology maintenance, troubleshooting, procurement coordination, tenant connectivity support, and maintenance of digital and entertainment systems.
The position plays a key operational role in supporting business continuity and ensuring uninterrupted operation of all IT and technology-related infrastructure.
Key Responsibilities
1. Galleria Tbilisi Operations
1.1 Shopping Mall Equipment & Digital Systems
** Diagnose, maintain, repair, and install shopping mall technology equipment.
** Replace monitors, LED panels, and power supply units when required.
** Support installation of visitor counting systems and digital display equipment.
** Perform cabling and connectivity works related to operational systems.
** Transfer and configure information between boards and operational devices when required.
1.2 Hardware & Office Equipment Support
** Diagnose, configure, maintain, repair.
** Install and configure software on employee devices.
** Troubleshoot technical issues related to user hardware and software.
** Support installation and maintenance of office IT equipment.
1.3 Infrastructure Management
** Monitor and maintain server infrastructure and related systems.
** Support configuration and troubleshooting of:
o Fire suppression systems
o Cooling systems
o Audio systems
o CCTV infrastructure
** Escalate technical issues to external vendors when required.
** Prepare technical assignments and specifications for infrastructure-related projects and upgrades.
1.4 Procurement & Vendor Coordination
** Conduct market research and collect quotations for IT-related purchases.
** Support procurement of: IT equipment, infrastructure components, monitors, software and licenses, server infrastructure upgrades.
** Prepare technical specifications, project requirements, and related documentation.
** Coordinate with suppliers, vendors, and external service providers.
** Participate in meetings with company representatives and technical vendors.
** Coordinate procurement requests with the Procurement Department.
1.5 Reception & Audio Systems Support
** Inspect, configure, and maintain informational audio and announcement systems.
** Support troubleshooting and operational continuity of reception-related technical systems.
1.6 Tenant Connectivity Support
** Support onboarding of new tenants by arranging internet and server connectivity.
** Coordinate tenant connections with telecommunications and internet service providers.
** Perform cabling and technical integration works for tenant connectivity.
** Support registration and setup of new subscriber connections with providers.
2. Ria-Ria Entertainment Center Operations
2.1 Operational Systems Administration
** Monitor, configure, maintain, repair, and support infrastructure and operational systems.
** Configure and maintain EMBED software on both servers and cashier/POS systems.
** Support repair and configuration of cashier devices and related operational systems.
** Add and configure device readers in GURU systems and connect them to central servers.
** Support operation and maintenance of audio systems and recording devices.
2.2 Entertainment Equipment & Machine Support
** Diagnose and repair software, mechanical, and basic electrical issues related to entertainment machines and operational equipment.
** Repair and troubleshoot PCB boards and machine components.
** Perform backup, restoration, archiving, and reactivation of machines and operational systems when required.
** Restore and reactivate licenses and system configurations where necessary.
2.3 Procurement & Manufacturer Coordination
** Coordinate with equipment manufacturers and suppliers regarding technical support and spare parts procurement.
** Support procurement of: Machine components, cashier infrastructure, hall and labyrinth equipment, operational technology components
** Coordinate technical communication regarding repairs, upgrades, and specialized equipment maintenance.
Qualifications:
** Bachelor`s degree in Information Technology, Computer Science, Engineering, or related field.
** Minimum 2 years of experience in IT support, infrastructure, systems administration, or IT operations.
** Experience supporting hardware, software, network infrastructure, and operational systems.
** Experience working with vendors and external service providers.
** Ability to diagnose and troubleshoot technical issues in a fast-paced operational environment.
** Good organizational and communication skills.
** Ability to manage multiple operational priorities simultaneously
Application Details:
Interested candidates who meet the qualifications are invited to send their CV to sgogeshvili@galleria.ge no later than 18.06.2026. Please include the position title in the subject line of your email. Applications without a subject line will not be considered.
By submitting your CV, you consent to the processing of your personal data by Galleria Tbilisi. Only shortlisted candidates will be contacted for interviews.
We wish all applicants the best of luck!
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