|
Ad title:
VIP Support Manager
|
| Provided By:
Bravo Solutions
|
|
Published: 06 May
/ Deadline: 06 June
|
Bravo Solutions is looking for an experienced VIP Support Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with high-value players, ensuring a premium and personalized experience that drives long-term loyalty and revenue growth.
Responsibilities:
** Manage and develop relationships with VIP players through personalized, high-touch communication
** Deliver a tailored and premium customer experience at all times
** Monitor player activity and proactively engage to drive retention and lifetime value
** Plan and execute bonuses, rewards, and exclusive offers based on player behavior
** Handle escalations and resolve VIP-related issues with priority and discretion
** Collaborate with internal teams (support, payments, marketing) to optimize the VIP journey
** Identify opportunities for upselling, cross-selling, and reactivation
** Track performance and report on VIP activity, trends, and KPIs
Requirements:
** Experience in VIP management within crypto, fintech, or iGaming
** Understanding of online casino operations, player behavior, and retention strategies
** Excellent communication and relationship-building skills in English (additional languages are a plus)
** Data-driven mindset with the ability to analyze player activity and make informed decisions
** High level of professionalism, discretion, and customer-centric thinking
** Flexible availability aligned with VIP player activity
What We Offer:
** Competitive salary with performance-based bonuses tied to VIP metrics
** Opportunity to work with high-value players in a fast-growing crypto/iGaming environment
** A key role with direct impact on player retention and revenue
** Supportive and dynamic team with clear growth opportunities
What Success Looks Like:
** Strong, long-term relationships with VIP players
** Increased retention, engagement, and value of high-tier users
** High VIP satisfaction and positive feedback
** Consistent achievement of performance KPIs
How to Apply:
Visit the link: https://docs.google.com/document/d/1DTNmgaqfkGHN5NJs8KSb7omzpliZHaPwtCIIvUfgCPc/edit?tab=t.3citccx4aiy4
|
|
|
|
All Jobs
All Ads by this Client
Printer Friendly
