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Ad title:
IT Specialist
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LPP Georgia
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Published: 03 April
/ Deadline: 03 May
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We are LPP — a Polish company that has been helping customers express their emotions and fulfill their dreams through their appearance and self-expression since 1991. We are globally recognized for our five brands: Reserved, Cropp, House, Mohito, and Sinsay.
LPP Georgia is announcing a vacancy for the position of IT Specialist.
IT Specialist will be a part of Helpdesk Opening Team, which is dedicated part of Services Desk team to open new stores. We coordinate that process for all countries by constant communication with external partners. Team now contains ~20 people from 10 countries. Part of responsibilities for that role is to coordinate process of ordering and shipments of hardware for new stores and Internet lines.
Additional Information:
** Work Place: 10 M. Asatiani str, Tbilisi
** Work Schedule: Full Time, 5 working days per week / Hybrid work position (flexibility to work from home if other tasks does not required to be in the office
Main Responsibilities:
** Provide selected onsite IT installations and support across multiple locations in country accordingly to planned and on-going events. Active participation at every stage of store opening/closing is the main responsibility for this position.
** Being an active part of international team of IT specialist, to support store opening process for full LPP capital group. (members are from ~10 countries)
** Cooperate with HW/SW suppliers and other IT partners, including ISP companies.
** Manage communication between IT Opening Group and store opening Coordinators.
** Undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.
** To install pre-defined computer `images` onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
** Work with ServiceDesk where required including ticket solving and replying to service requests. This means limited remote support for countries from LPP Group.
** To manage hardware repair through the customer defined warranty routes.
** Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
** Provide basic hardware break-fix services.
** Preparing user manuals, instructions, documentation and training as required.
** Ensuring compliance with internal regulations and instructions of superiors.
Required qualifications and competencies:
** An interest in technical solutions, and previous IT experience is a must (at least 2 years).
** Proven customer service skills and experience in dealing with IT 3rd parties.
** At least good English knowledge (both written and spoken) and excellent communication skills.
** knowledge of other language of Central/Eastern/Southern Europe would be additional bonus (Russian, Serbian, Italian, Greek etc)
** A pro-active approach when things go wrong.
** Good organizer, priority driven and able to multi task to meet service priorities.
** Basic understanding of retail sales business.
** Please note a driving license is required for this role.
** Business trips foreign and abroad if needed.
** Certificate or skills based of ITIL 4 foundation would be additional bonus
** Driving License
Technical:
** Windows 10/11 configuration
** SCCM
** Knowledge about networks (LAN, WAN, VPN)
** Active directory experience
** Android, o365, Jira / Confluence (user level)
** Hardware configuration skills
What we offer:
At LPP Georgia, we operate in line with our FAST values - Fire-Fuelled, Ambition-Driven, Success-Focused, and Trust-Based. We therefore create an environment where employees can grow, achieve success, and enjoy their work.
** An inspiring and positive work environment;
** Recognition and appreciation of initiative and proactivity;
** Opportunities for training, workshops, and international learning;
** Career development within LPP`s international structure;
** Competitive salary and performance-based annual bonuses;
** Employee discount program across all LPP brands (Reserved, Cropp, House, Mohito, Sinsay);
** An open organizational culture based on respect
At LPP Georgia, we believe that people are the main source of our success. By joining our team, you become part of an international fashion company that values development, respect, and teamwork.
Interested candidates are kindly requested to send their CV to the following email address: lpp.hr.georgia@gmail.com and indicate the vacancy title in the subject line of the email.
For more information about the company, please visit: https://www.lpp.com/en/
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