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Ad title:
Customer Success Specialist
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ninito
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Published: 11 February
/ Deadline: 11 March
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ninito is pleased to announce an opening for the position of Customer Success Specialist .
About ninito
ninito makes running a restaurant easier. We provide restaurants with the tools they need to attract more customers, automate processes, and increase revenue, all in one solution. Since launching in 2019, we have grown rapidly and now work with some of the best restaurants in the industry.
There are over 950 POS systems in the Norwegian market, but both we and our customers believe that ninito is the best at what we do. Want to work for a company that is at the top of its game? Now is your chance.
At ninito, you work with the best in the industry and become part of something truly incredible
The Role
We are looking for a dedicated Customer Success Specialist to join our team in Tbilisi. In this role, you will be the bridge between our technology and our restaurant partners. You aren`t just answering emails; you are building the foundation for our customers` success.
You will handle the full lifecycle of the customer experience, from configuring their accounts during onboarding to providing day-to-day support once they are live. This is a hands-on, operational role that requires a mix of keen attention to detail and genuine empathy for our customers.
Responsibilities:
** Lead the Onboarding: Manage the entire customer setup process to ensure new clients are correctly configured and ready for a successful launch.
** Quality Assurance: Maintain high standards of accuracy across all client accounts to ensure a flawless user experience.
** Ongoing Support: Serve as the main point of contact for customer inquiries, handling requests and resolving issues to maintain high satisfaction.
** Problem Solving: Identify and resolve operational challenges quickly to ensure business continuity for our clients.
** Customer Partnership: Proactively collaborate with clients to ensure they are fully utilizing our platform to achieve their goals.
Qualifications:
** Education: A Bachelor`s degree is required for this role.
** Experience: 2+ years of experience in Customer Success, Onboarding, or a similar support role.
** Shift Availability: You must be available to work rotational shifts, which may include evenings, nights, and weekends to support our international customers.
** Industry Advantage: Stepping from Wolt (or similar platforms) to ninito is a big benefit. You will have a great start here, as you already possess a deep understanding of our industry, menu structures, and restaurant logistics. This knowledge gives you a significant edge in our professional environment.
** Communication: Fluent in English (C1 level or higher) with excellent written communication skills.
** Tech-Savvy: You are comfortable learning new software quickly. You don`t need to be a programmer, but you should be the person your friends ask for computer help.
** Location: Based in Tbilisi and ready to work on-site.
The Benefits:
** Top-Tier Equipment: We set you up for success with a new MacBook and iPad. Plus, for those times when remote work is necessary, we`ve got your back with a full home office setup, including a monitor, comfortable chair, and desk.
** Tech Stack: Access to all necessary AI tools to make your workflow smoother.
** Legendary We fly people from Armenia, Thailand and other places to Tbilisi. Team Retreats: Community is everything at ninito. That`s why we fly the whole team out twice a year to hang out, bond, and build the future of the company together. Spanning a total of 15-20 days annually, these trips are the highlight of our year. They combine focused work during the day with amazing food, activities, and unforgettable team-building adventures at night.
** Time Off: 25 days (5 weeks) of paid holidays per year to recharge.
Why Join ninito?
** Become part of a passionate and talented team making a difference in the restaurant industry.
** Work with cutting-edge technology.
** Competitive salary.
** Opportunities for growth and professional development in a fast-paced environment.
How to Apply
Please apply by clicking "Apply".
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