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Ad title:
Customer Service Representative
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| Provided By:
Big Click
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Published: 03 February
/ Deadline: 03 March
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Big Click is announcing a vacancy for Zip To Zip Moving, operated by Big Click in Georgia. We are looking for a motivated and results-driven Customer Service Representative to join our team at Zip To Zip Moving. In this role, you`ll be responsible for driving sales, handling customer inquiries, providing customized quotes, and closing deals. If you have a passion for sales, excellent communication skills, and a desire to contribute to a growing company, we want to hear from you!
Company Culture:
At Zip To Zip Moving, we cultivate a dynamic and collaborative environment centered on teamwork and individual contributions. Our core values include open communication, mutual respect, and shared success. Joining our team means becoming a valued member of our close knit family, where we highly appreciate each team member`s unique skills. We foster innovation, creativity, and proactive problem-solving, creating a workplace that is both professionally rewarding and personally fulfilling.
Join Our Team:
We are actively seeking a dedicated Customer Service Specialist to join our Zip To Zip Moving team. If you are passionate about providing exceptional support to our valued customers, we invite you to become part of our dynamic and customer-centric team. Your dedication will contribute to our mission of ensuring a smooth and positive moving experience for every customer.
About the Role:
As a Customer Support Specialist, you will play a crucial role in addressing open claims, resolving disagreements, and managing issues on ongoing jobs. Your responsibilities include maintaining well-organized files and reports, double-checking daily job schedules, overseeing rescheduling efforts, and ensuring timely updates on long-distance deliveries. Your unwavering commitment will be pivotal in ensuring the smooth operation of Zip To Zip Moving, with our primary goal being to keep our customers happy.
The ideal candidate for this role will possess relevant experience in the customer services industry and demonstrate excellent communication and problem-solving skills.
Job Type: Full-time
Pay: $1000 per month
Working conditions:
** 6 hour shift
** Day shift (evening shifts)
** Evening shift (night shifts)
** Five days a week
Work Location: Office, Tbilisi, Lisi/Remote
Responsibilities:
** Process claims efficiently.
** Address issues related to ongoing jobs promptly.
** Manage and oversee the refund process.
** Maintain organized files and reports for incoming cases.
** Resolve disputes effectively and diplomatically.
** Confirm daily job schedules and manage any necessary rescheduling.
** Provide timely updates on long-distance deliveries.
Analysis and Reporting:
** Continuously monitor customer feedback.
** Analyze and address issues based on feedback, suggesting and implementing necessary changes.
Send your CVs to: people@ziptozipmoving.com
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