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Ad title:
Customer Service and Technical Support Specialist
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Paysera Bank Georgia
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Published: 23 January
/ Deadline: 23 February
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Paysera Bank Georgia is the country`s first digital bank, providing secure Georgian and European (IBAN) accounts, as well as access to the Single Euro Payment Area (SEPA) and Georgia`s payment system (RTGS) for our customers. We are part of the Paysera fintech network, founded in 2004 in Vilnius, Lithuania, which brings together an international team of up to 800 employees across 15 locations worldwide. We fully adhere to European standards and care about the well-being of our employees and the community.
We at Paysera Bank Georgia are actively seeking a new team member for the position of Customer Service and Technical Support Specialist.
What will you do?
** Identifying technical issues and providing first-line support (internet banking, mobile banking, cards, authorization, etc.)
** Providing customer support both in person at the branch and remotely through various channels (phone communication, email, live chat, etc.)
** Responding to customer inquiries related to the bank`s products and services
** Offering various banking products, explaining their terms and conditions, and providing all necessary information
** Opening accounts and providing consultations
** Performing cashless (non-cash) transactions
** Identifying customers and ensuring compliance with security procedures
** Cooperating with relevant departments when processing suspicious transactions in accordance with Compliance and AML regulations
** Performing operations in internal banking systems in accordance with established procedures
** Escalating issues to the appropriate technical or specialized teams when necessary
** Participating in various bank projects, including testing activities, and providing support
** Ensuring compliance with service quality standards and internal regulations
** Working with a strong focus on increasing customer satisfaction
Key Qualification Requirements:
** At least 1 year of experience working in a customer service center and/or operations in a commercial bank or the financial sector
** Higher education; preferably in Economics, Finance, Banking, or Business Administration
** Fluent in English
** Proficiency in MS Office, G-suit
** Experience working with banking systems
Working hours:
On-site
Monday to Friday
09:30 - 18:30
Salary: 1500 Gel (Net)
We Offer:
** Support from a professional team;
** Health insurance;
** Opportunities for professional development, training, and career growth;
** A friendly, stable, and professional work environment.
If you are interested, please send your CV to vacancy@paysera.ge by February 10, and indicate the job title in the email subject line.
By submitting your CV, cover letter, or any other information to the bank, you consent to the processing of your personal data for the purposes of recruitment for vacant positions or internships.
We wish you good luck!
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