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Ad title:
Customer Support Operator
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| Provided By:
Nutrameg
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Published: 13 January
/ Deadline: 13 February
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About Nutrameg:
At Nutrameg, we`re passionate about nutrition and dedicated to creating high-quality products that empower individuals to lead healthier lives. Our team thrives on innovation, collaboration, and a commitment to excellence.
Join us in our mission to transform health and wellness!
Who are we looking for:
** We`re looking for 10 motivated Support Agents to join team. You`ll be the voice of brand — helping customers get the most out of products through email, live chat, and social media. This isn`t about reading scripts; it`s about understanding people`s needs and finding solutions that work.
** We are seeking individuals who can think critically, make informed decisions, and bring genuine empathy to every interaction.
Requirements:
** Excellent written English (primary language for all communication).
** Ability to work flexible shifts including days, evenings, nights, weekends, and holidays.
** Strong computer skills and comfort with learning new tools.
** Critical thinking and problem-solving abilities — you need to assess situations, not just execute commands.
** Genuine motivation for customer support work and helping people.
Responsibilities:
** Engage with users across multiple channels (email, live chat, Facebook, Instagram) providing timely and professional responses.
** Deliver outstanding user experience by actively listening, understanding needs, and providing clear, helpful solutions.
** Exercise sound judgment and make logical, situation-based decisions rather than blindly fulfilling requests.
** Evaluate each case critically — they need thinking agents, not macro copy-pasters.
** Follow company guidelines, policies, and procedures to maintain consistency and quality.
** Work with Intercom and Meta Business Suite to manage user communications efficiently.
Nice to have:
** Previous experience in customer support.
** Familiarity with Trustpilot.
** Experience working in fast-paced, high-volume environments.
** Background in healthtech or wellness industries.
Recruiter email for applicants - khrystyna.cherepanyn@usoftware.co
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