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Ad title:
Junior Service Manager
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Proxy Live Solutions™
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Published: 28 October
/ Deadline: 28 November
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To achieve and establish our growth, we are currently looking for a Junior Service Manager for Georgia Live Casino Operations. Leading the way to increased efficiency and success, the Junior Service Manager is in a critical position within any organization.
Qualifications and Experience:
** Excellent written and verbal communication in English
** Excellent computer literacy skills, Microsoft 365 suite knowledge
** An analytical personality with great attention to detail and the ability to effectively multitask
** Willing to learn and ambitious to grow, personally and professionally
** Able to work various shift types
** Business first attitude
** Able to identify and resolve issues independently with consistent professional conduct
** Strong sense of integrity, able to maintain strict confidentiality
** Strong Work Ethic and dedication
** Live Casino or iGaming experience is a plus
** Academic qualification in management and/or computers is a plus
Key Responsibilities:
** Run day-to-day operations of Proxy Live Solutions™ Live Gaming Studio
** Maintain a professional Environment at the OCR
** Ensure that Proxy Live Solutions™ service is fully operational without interruptions/issues
** Ensure game results are completed and processed according to correct procedures
** Use of various internal systems including but not limited to JIRA, WIKI, MS Office
** Always supervise game integrity and report
** Identify, analyze, log, resolve, and escalate all incidents as necessary
** Handle cards and other studio equipment as necessary
** Replace colleagues during their vacations, sick leaves, and other absences
** Provide feedback on the efficiency of Service Management processes
** Uphold and display Proxy Live Solutions™ company values
** Any other duties as required and relevant to the role
Benefits:
** Unlimited access to Udemy Learning
** Personal and professional development workshops
** Career budget and development opportunities
** Health insurance & Fit pass
** Discount card
** Uniform allowance
** Employee referral program as well as other benefits according to the company`s benefits policy
If this sounds interesting to you, share your resume with us at: careers@proxylivesolutions.com
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