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Ad title:
Call Center Team Lead
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| Provided By:
Biletebi
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Published: 14 August
/ Deadline: 14 September
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Biletebi.ge welcomes Call Center Team Lead to join its team.
Biletebi.ge - An online platform specializing in selling entertainment tickets.
We strive to provide one of the finest user experiences in the market. As we cultivate a startup environment within our company, we remain dedicated to continual improvement and development within our teams, all with the aim of achieving the best result.
We are looking for a proactive and detail-oriented Call Center Team Lead to oversee the performance of our chat-based customer support team. This role involves supervising daily operations, ensuring high-quality responses in chats, and supporting the team in achieving service excellence. The team currently handles only chat inquiries, with occasional outbound calls possible.
Key Responsibilities:
** Lead and support a small team of customer support agents;
** Monitor and review chat interactions to ensure quality, tone, and accuracy;
** Provide feedback and basic coaching to team members;
** Help resolve escalated or complex customer issues when needed;
** Report key issues and insights to management;
** Support day-to-day scheduling and task organization;
Requirements:
** Previous experience in a customer support or call center environment
** Strong communication and people-management skills
** Attention to detail and ability to spot quality issues in written communication
** Comfortable using chat platforms and support tools
** Flexibility to occasionally make or supervise phone calls, if needed
What We Offer:
** Supportive and collaborative work environment
** Opportunity to take ownership and grow into a stronger leadership role
** Flexible and friendly team culture
** Experience working in a fast-paced digital platform
Join our team and be part of an exciting journey to apply your expertise and help the business grow. We will only get in touch if you have been shortlisted for the role. https://bit.ly/3g2x0px
By submitting your application for this position, you agree that the company is authorized to process and store your personal data in accordance with the laws of Georgia. Your data will be retained in our database for a period of one year to consider you for future employment opportunities within the company. Rest assured that your personal data will be treated with the utmost confidentiality and will only be used for recruitment purposes.
At our company, we are committed to providing an equal and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We believe in creating a diverse workforce that embraces different perspectives and backgrounds.
If you have any concerns regarding discrimination or require any accommodations during the application process, please contact our Human Resources department. We value your feedback and are dedicated to ensuring a fair and respectful work environment for all.
We look forward to receiving your application and exploring the possibility of you joining our team.
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