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Ad title:
English-Speaking Customer Service Representative
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| Provided By:
DSPro
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Published: 20 December
/ Deadline: 20 January
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"DSPRO" LLC is pleased to announce a vacancy for the position of English-Speaking Customer Service Representative in Kutaisi, Georgia.
We are a fast-growing call center offering outsource office assistance to our clients based in United States. (Please visit our website for more information https://www.dspro.io/)
We are looking for English speaking personnel to join our evolving and vibrant office with excellent opportunities for growth and promotion.
Structural Department/Unit: Customer Service Unit
Position: Customer Service Representative in Kutaisi
NET Entry Level Salary: from USD 480
Working Hours per Month: Up to 174 Hours
Overtime Compensation
Training and Development
Office Work (Downtown Kutaisi)- I. Chavchavadze 9, Kutaisi (near Toy store, ex Vestel Shop).
For more: https://www.dspro.io/
Job Duties and Responsibilities:
** Respond promptly to customer inquiries and concerns via phone, emails, or chat
** Resolve customer issues and complaints effectively and efficiently
** Manage high volumes of inbound and outbound calls
** Maintain accurate records of customer interactions and transactions
** Provide up-to-date product and service information to customers
** Upsell products and services to customers when appropriate
** Escalate customer issues to the appropriate department or manager as needed
** Collaborate with other departments to resolve customer issues and concerns
** Maintain a positive and professional attitude at all times
** Continuously improve the knowledge of products and services
** Meet or exceed performance targets, such as call volume, resolution time, customer satisfaction
** Adapt to new technologies and processes as they are implemented
** Participate in training and development programs to improve customer service skills and knowledge
** Contribute to team goals and initiatives to improve customer satisfaction and retention
** Provide prompt feedback to management on customer issues, concerns, and trends
** Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
** Respond quickly, professionally, and accurately to customer inquiries
** Maintain daily recordings and documentation of issues and resolutions in a database
Working Conditions:
** Please note, this is neither part time nor summer job, this is a FULL time office based job
** 5 days a week, 2 night shift is a must and 1 day on the weekend, meaning: you will have 2 days off, 1 during the week and 1 during the weekend
** Evening shifts from 16:00 to 00:00 and night shifts from 00:00-08:00
Basic requirements:
** High level of English knowledge is a must (B2/C1)
** Good communication skills
** Analytical Skills
** Good knowledge of computers (Windows, MS Office, Internet and E-mail)
** Experience in working with relevant service (Preferably not mandatory)
Personal Features:
** Punctuality
** Organized
** Motivated
** Ability to work in the team
Please send CV on the following address: contact@dspro.io. Please in the subject line indicate position and city you are applying for.
Candidate who does not meet the relevant requirements will not be considered.
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