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Ad title:
Reservations Agent
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Novotel Tbilisi Center
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Published: 13 May
/ Deadline: 13 June
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Novotel Tbilisi Center is a well-recognized international hotel and member of Accor Group. Located in the historic heart of Tbilisi, in the vibrant area of Avlabari, it offers a unique experience combining modern hospitality with cultural charm.
Novotel Tbilisi Center is committed to providing high-quality service and memorable stays for its guests. Joining the team means becoming part of a globally trusted brand and an exciting work environment.
We are inviting experienced Reservations Agent to our team
Duties and responsibilities:
** Greets guests over the phone in a friendly, courteous manner;
** Records reservation information accurately;
** Informs other departments of VIP arrivals;
** Identifies commissionable reservations and secures required information;
** Records and processes deposit information;
** Identifies and records special billing instructions;
** Files all reservations in a systematic order for easy referral;
** Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
** Records requests for special accommodations and suites;
** Assists with the preparation of the forecast and VIP list;
** Achieves maximum occupancy and average rate by utilizing yield management;
** Uses up-selling techniques;
** Handles all special requests appropriately;
** Pre-blocks all special requests or VIP accommodation accurately;
** Utilizes guest history files for personalized service at the hotel;
** Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests;
** Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner;
** Acknowledges assigned reservation faxes and messages;
** Transfers the inquiries of new group bookings to Sales Department
Requirements and skills:
** Previous experience in similar role 1-2 years;
** Good command of Georgian, English and Russian languages;
** Proficient in Opera and Microsoft office suite;
** Experience working in sales or public relations, preferably in the hospitality or travel industries will be an advantage;
** Customer-service experience;
** Excellent written and verbal communication skills;
** Data entry experience.
We offer:
** Work within one of the world`s leading hotel companies
** Professional and friendly environment
** Working schedule: 5 days a week (flexible)
** An opportunity to develop professionally in an international hotel chain
** Discounts around Accor hotels worldwide
** Meals for employees
If you are ready to be the member of an amazing hotel in a great location, we may be the perfect fit. Apply today!
Please send your CV to the following e-mail address: hr@novoteltbilisi.com and mention the position title in the subject line.
The application/CV/resume you have submitted may contain personal data, including special categories of personal data.
The person responsible for the processing of your personal data is determined by the NOVOTEL TBILISI CENTER Hotel.
We would like to inform you that your personal data is processed by the NOVOTEL TBILISI CENTER Hotel in order to determine the compliance of your candidacy with the requirements of the vacancy, for the purpose of establishing a contractual/employment relationship, in accordance with the requirements and processing principles of the Law of Georgia "On Personal Data Protection".
By submitting the application/CV/resume, the candidate agrees that personal data may be processed in order to determine the candidate`s compliance with other current and future vacancies.
The submitted application will be stored for a period of no more than 6 months, and in case of hiring the candidate for the relevant position, for the duration of the contractual/employment relationship
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