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Ad title:
Guest Relations Agent
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Hilton Batumi Hotel
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Published: 07 May
/ Deadline: 07 June
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Hilton Batumi Hotel is pleased to announce an opening for the position of Guest Relations Agent.
Think. Create. Grow — with us
Department: Operations
Location: Batumi, Georgia
Reports to: Manager On Duty
Why you`ll love working at Hilton Batumi
** Mission & impact: We`re in a business of people serving people and are fiercely committed to creating the world`s best work environment.
** Growth & learning: We invest in your growth with personalized career paths, mentorship programs, and continuous learning opportunities through Hilton University — offering world-class online courses from respected colleges, complete with certifications
** Flexibility that works: At Hilton, we always take our team`s needs and requests into consideration - only a supportive environment where flexibility is part of our culture.
** Wellbeing: We care about your well-being with comprehensive medical insurance at top hospitals, regional mental health support, parental benefits, and more — because a healthy team is a thriving team.
** Inclusive culture: We are diverse by nature and inclusive by choice, and believe that any and every team member can make a difference. See the video
** Recognition: Hilton Batumi hosts a variety of events and award programs designed to thank and reward our team members, monthly, quarterly and yearly basis.
** Travel & Stay - As a Team Member, you`ll join GO Hilton, which provides reduced hotel room rates in Hilton hotels worldwide.
** Exclusive Discounts
Enjoy discounts on products and services offered by Hilton and its global partners.
** Food, Beverage & Wellness
Receive 50% discounts at our restaurants, bars, and eforea Spa at Hilton Batumi.
Be Part of an Award-Winning Team That Shines in Hospitality:
** Award-Winning Culture: Hilton Batumi is certified as Great Place to Work® (May 2025-May 2026).
** Shared Purpose: "To fill the earth with the light and warmth of hospitality" unites us to create remarkable experiences.
** Team at the Heart: Our amazing Team Members are central to everything we do.
The role: Guest Relations Agent
A Guest Relations Agent directly addresses the needs of Hotel`s guests and informs other Team Members of their needs in order to ensure an exceptional Guest experience.
You`ll be responsible for:
A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
** Meet, greet and direct Guests who enter the lobby area
** Manage, record and resolve promptly Guest or customer complaints
** Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
** Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
** Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
** Manage the KIPSU, do the courtesy calls
** Monitor the hotel`s website, respond to customer reviews and guests` requests
** Ensure a very high level of customer service is constantly maintained for Reception, Lobby area, Executive Lounge and Restaurants area.
** Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
** Maintain good communication and work relationships in all hotel areas
** Maintain staffing levels to meet business demands
** Attend Operations meetings as per requirement
** Comply with hotel security, fire regulations and all health and safety legislation
** Cooperate with Engineering and Housekeeping Departments to improve the guests` service
** Act in accordance with policies and procedures when working with front of house equipment and property management systems
** Assist with other departments, as necessary
The Skills That Will Help You Succeed:
Experience & Skills
** An ability to listen and respond to demanding Guest needs
** Excellent leadership, interpersonal and communication skills
** Accountable and resilient
** Commitment to delivering a high level of customer service
** Flexibility to respond to a variety of different work situations
** Previous experience in a customer service function or in a similar role
** A passion for delivering an exceptional level of Guest service
** Georgian and English languages are mandatory, (other languages -Hebrew, Turkish etc. preferred)
Every job makes the stay
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there`s an extraordinary person working to make each Stay magical. That`s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
In case of interest, please send the CV directly on the following email: BUSBT_Batumi_Career@hilton.com; Please also indicate the name of the position you are applying for, otherwise, your CV will not be considered.
Hilton Batumi Wishes You Success!
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