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Ad title:
Call Center Project/Operations Manager
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Mplus
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Published: 30 April
/ Deadline: 30 May
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About Us - Mplus Georgia
Meritus Georgia LLC, founded in 2022 and now rebranded as Mplus Georgia, is a proud member of the Mplus Group, a leading Business Process Technology Outsourcing (BPTO) organization in Southeast Europe.
With a strong commitment to innovation and excellence, Mplus Georgia has rapidly grown into a team of over 100 dedicated professionals working on diverse projects. We foster a flexible work culture, offering various working models including work-from-home, office-based, and soon a hybrid option.
As we continue to expand, we aim to strengthen our role within the Mplus Group and establish ourselves as a key hub for cutting-edge business process technology outsourcing solutions.
Join us on a journey where innovation, collaboration, and growth shape the future of BPTO.
Position: Call Center Project / Operations Manager
Job Description
Are you an experienced Operations or Project Manager seeking a new challenge and an opportunity to advance your career?
If you are a team-oriented professional with a structured management style, strong negotiation skills, and the ability to thrive in a dynamic environment, we would love to hear from you.
We are looking for an experienced Operations Manager to join our dynamic team and take full responsibility for customer service operations.
In this role, you will oversee the smooth execution of projects—from budgeting and systems to processes, client satisfaction, and team management—on a daily basis.
Key Responsibilities:
** Co-create and implement overall project strategies
** Monitor performance against targets, including cost analysis, productivity, and quality metrics (KPIs)
** Conduct quantitative and qualitative analyses to improve business processes and report findings to management
** Maintain strong communication and build lasting client relationships
** Lead Team Leaders and inspire teams to achieve and exceed targets
** Identify and develop talent within the organization
** Recognize and reward high performance
** Promote company values and foster a strong team spirit
Requirements:
** Minimum 2 years of experience in a similar role
** At least 5 years of experience in the contact center industry
** Advanced or native level of Georgian (required)
** English proficiency at B2-C1 level
** Strong knowledge of MS Office
** Proven people management and development skills
** Excellent communication and interpersonal abilities
** Strong organizational, leadership, and problem-solving skills
Work Location: Hybrid
Applications will be accepted via this link: https://m-plus-mena.talentlyft.com/o/ciS7agN
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