Operations Manager (Customer Excellence) is responsible for the overall performance, quality, and continuous improvement of Tier 1 Customer Support and Service Quality. This role ensures high-quality customer experience, strong first-contact resolution, and SLA compliance in a 24/7 live iGaming environment. The position combines people leadership, process optimization, and quality management to ensure efficient and customer-centric support operations. The Head of Customer Support acts as a key partner to Operations, Product, IT, Compliance, and Streaming teams, translating customer feedback and quality insights into actionable improvements.
We`d like to hear from you! Apply: https://ikg.team/?vacancy=Operations%2520Manager%2520%28Customer%2520Excellence%29&city=tbilisi#vacancies
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