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Ad title:
Tech Support specialist
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CyberNoble365
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Published: 25 February
/ Deadline: 25 March
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About CyberNoble365:
CyberNoble365 is a premium cybersecurity and IT technical support service helping people keep their technology safe and running smoothly. Our solutions, trusted by business and government clients, are now accessible for everyday users. We protect mobile devices through our patented cybersecurity app and secure home computers with advanced cybersecurity and fast remote support.
Role Overview:
We`re looking for Tech Support specialist to provide fast, reliable, and professional technical support to US and EU customers. This role is customer-facing, hands-on, and requires strong problem-solving skills.
You`ll help clients secure their devices, troubleshoot technical issues, and ensure a smooth experience with CyberNoble365 services.
What You`ll Do:
** Provide remote support for mobile devices, computers, and cybersecurity apps.
** Troubleshoot technical issues using company protocols and remote tools.
** Guide customers through problem resolution clearly and professionally in English.
** Log and track all support interactions in the CRM accurately.
** Collaborate with the Sales and Operations teams to ensure seamless service delivery.
** Identify recurring issues and provide feedback to the IT and Product teams.
** Maintain high customer satisfaction through professional and empathetic communication.
What You Bring:
** Experience in IT support, help desk, or technical troubleshooting for end-users.
** English C1 level or higher (verbal and written) is essential.
** Knowledge of cybersecurity, mobile devices, or computer systems is a plus.
** Ability to work independently and manage multiple tasks in a fast-paced environment.
** Problem-solving mindset with a customer-first approach.
What We Offer:
** Competitive salary - 800-1200 USD (Gross) + bonuses
** Opportunity to work with cutting-edge cybersecurity solutions
** Career growth opportunity
** Training and development to enhance technical and customer service skills
Ready to Join Us?
If you are passionate about technology and motivated by helping others solve complex challenges, we invite you to click "Apply" and follow the link to submit your application. Join CyberNoble365 and become a valued member of our Support Team, where your expertise and dedication will make a meaningful impact. https://cybernoble365.selfrecruit.ge/s/giIT
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