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Ad title:
Senior E-Commerce Service & Operations Manager - ENG
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| Provided By:
Besteckliste Keil
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Published: 14 February
/ Deadline: 14 March
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Besteckliste Keil is pleased to announce an opening for the position of Senior E-Commerce Service & Operations Manager (Remote).
We operate three specialized online shops in the field of tableware and furniture, as well as one showrooms in Berlin. Our assortment includes 40, 000 products from European manufacturers in the premium and luxury segment. We are looking for a dedicated E-Commerce Specialist with a passion for customer service and supply chain who can manage the following tasks 100% remotely and with 100% responsibility.
Your Tasks:
** Customer Service & Consulting
First point of contact for inquiries regarding orders, deliveries, and products. ○ Independent product consulting for smaller orders.
** Operations & Logistics
- Management of supplier orders and availability inquiries.
- Utilization of ERP system & payment/logistics portals (PayPal, DHL, etc.).
** Controlling & Process Optimization
- Recording procurement costs and identifying unprofitable orders.
- Contributing to the improvement of internal workflows and processes.
Your Profile:
** Customer-oriented communication: friendly tone, fast response, reliable feedback. ** Problem-solving skills: You find creative solutions and have a keen eye for detail.
** Structured workflow: You use tools to structure your day and keep track of open tasks.
** IT Skills: Proficient in Windows, Gmail, Excel, optional: JTL-Wawi/ERP Systems.
** Language Skills: At least English at a nearly native level, German is a big plus.
What We Offer:
** A friendly and flexible work culture where you feel valued.
** Remote work with individual working hours (no secondary employment permitted).
** Comprehensive training on our products and brands.
** Provision of hardware and equipment after completion of the probationary period.
** Paid vacation days and sick leave.
** Regular feedback to support your professional and personal development.
Interested?
Does this sound like the right fit for you? We look forward to receiving your application, including your CV and a brief cover email, via email to a.keil@belosi.com.
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