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Ad title:
Clients Manager/Marketing Manager
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| Provided By:
World Center Of Baby
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Published: 27 October
/ Deadline: 27 November
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World Center Of Baby is pleased to announce an opening for the position of Clients Manager/Marketing Manager.
1. Clients Manager
About the role:
The Client Manager for Intended Parents will be responsible for guiding and supporting intended parents throughout their surrogacy or fertility journey. This role requires exceptional empathy, organization, and communication skills to ensure clients feel informed, cared for, and confident every step of the way.
Key Responsibilities:
** Serve as the main point of contact for intended parents from onboarding through completion of their journey.
** Build strong, trust-based relationships and provide continuous emotional and logistical support.
** Coordinate communication between intended parents, surrogates, medical clinics, legal teams, and internal staff.
** Manage timelines, documentation, and milestones for each client.
** Provide clear updates and guidance on the process, helping clients navigate each stage.
** Maintain accurate and confidential client records in the CRM system.
** Work closely with the matching team to ensure a successful pairing between intended parents and surrogates.
** Identify and resolve potential issues promptly with professionalism and sensitivity.
** Contribute to improving the overall client experience through feedback and process optimization.
Qualifications:
** Bachelor`s degree in communications, psychology, social work, business, or a related field.
** Prior experience in client relations, case management, or fertility/surrogacy services (preferred).
** Excellent communication and interpersonal skills, with a compassionate and solution-oriented mindset.
** Strong organizational and multitasking abilities.
** Proficiency in Microsoft Office and CRM systems.
** Fluency in English (additional languages are a plus).
Ideal Candidate Profile:
** Empathetic, calm under pressure, and emotionally intelligent.
** Detail-oriented and proactive.
** Skilled at balancing multiple clients and priorities with professionalism.
** Passionate about helping families grow and providing an exceptional client experience.
What We Offer:
** Competitive base salary + performance-based bonus
** Health insurance after 3 months of employment
** Supportive, friendly, and collaborative team environment
** Professional growth and training opportunities
** Opportunity to make a meaningful impact in helping families achieve their dreams
** Comfortable and modern office space
** Paid vacation and personal days
2. Marketing Manager
Job Overview:
We are seeking a results-driven Marketing Manager to oversee our marketing department and
develop strategies to promote our brand, products, and services. The Marketing Manager will be
responsible for creating, implementing, and optimizing marketing campaigns across various
channels to drive growth and brand awareness. The role requires a blend of creativity, strategic
thinking, and strong analytical skills.
** Campaign Management: Lead the planning, execution, and analysis of multi-channel marketing campaigns, including digital, social media, email, content, SEO, PPC, and traditional media.
** Brand Development: Ensure consistent messaging and branding across all marketing materials and communication channels.
** Market Research: Conduct thorough market research to identify opportunities, understand consumer needs, track competitor activities, and stay updated on industry trends.
** Budget Management: Develop and manage the marketing budget, ensuring resources are allocated effectively to maximize ROI.
** Data Analysis & Reporting: Analyze campaign performance, customer behavior, and marketing metrics to optimize strategies and report insights to senior management.
Key Skills & Qualifications:
** Experience: Proven experience in marketing, with at least 3years in a managerial role.
** Education: Bachelor`s degree in Marketing, Business, Communications, or a related field (Master`s degree a plus).
** Technical Skills: Proficiency in marketing tools (Google Analytics, SEO/SEM, social media platforms, email marketing software, CRM systems, etc.).
** Creativity & Innovation: A strong creative mindset with the ability to think outside the box and implement innovative marketing solutions.
** Analytical Skills: Ability to analyze data, assess performance metrics, and make data-driven decisions to improve marketing campaigns.
** Project Management: Strong organizational and project management skills, with the ability to manage multiple tasks and meet deadlines.
Employee Benefits:
** Competitive Salary: A competitive salary based on experience and qualifications.
** Health insurance.
** Flexible Working Hours.
** Career Growth: Clear pathways for career advancement and internal promotion.
E-mail: s.vacheishvili@worldcenterofbaby.com
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