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Ad title:
Arabic Speaking Customer Care Representative
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York Towers
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Published: 03 September
/ Deadline: 03 October
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At York Towers, we`re committed to creating distinctive, multicultural, and enriching lifestyles through luxury real estate developments. We`re part of the York Holding Group, known for its global presence and innovative approach to the real estate industry.
We are looking for an Arabic Speaking Customer Care Representative to join our team. The role focuses on handling client communications, managing service requests, and ensuring customer satisfaction.
Work Schedule: Saturday - Wednesday (10:00 - 19:00)
Work Setting: On - Site
Key Responsibilities:
** Handle client inquiries via WhatsApp, phone, and email.
** Manage and track service tasks in the CRM system.
** Coordinate with internal teams and external authorities to resolve client requests.
** Ensure customer satisfaction by resolving issues and minimizing complaints.
** Visit client sites for documentation (photos/videos) when required.
** Manage utilities, property listings, and client accounts.
** Support clients with visa processes, travel arrangements, and banking needs.
** Provide updates and reports during team meetings.
Qualifications & Requirements:
** Bachelor`s degree.
** 1-2 years of relevant experience in customer care or similar roles.
** Excellent communication skills in Arabic (C2) and English (C1).
** Proficiency in MS Word, MS Excel, and CRM systems.
Competencies & Skills:
** Customer service orientation and problem-solving mindset.
** Team collaboration and adaptability.
** Attention to detail with ability to manage multiple tasks
What We Offer:
** A dynamic and supportive work environment where your contributions are valued.
** Opportunities for professional growth and development.
** A competitive compensation package that includes comprehensive health benefits.
If you meet these requirements and are ready to take on this exciting role, submit your CV in English to EMAIL - vacancy@yorktowers.com please indicate position in subject line.
By submitting your resume (CV), you consent processing your personal data for the purpose of evaluating your application, assessing your suitability for the job, and managing any potential employment relationship. This data will be stored securely for up to 6 months and accessed only by authorized personnel. You have the right to access, correct, or delete your data, or withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
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