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Ad title:
Sales Operations Manager
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Big Click
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Published: 16 July
/ Deadline: 16 August
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At Big Click, we`re redefining what it means to move. With a commitment to reliability, transparency, and white-glove service, we help customers navigate one of life`s most stressful moments with ease and confidence. We`re a fast-growing, customer-first company focused on operational excellence and continuous innovation.
As we scale, we`re looking for a Sales Operations Manager to build and lead a high-performance sales infrastructure. If you thrive at the intersection of structure, leadership, and customer-centric thinking and know how to turn insights into impact, this could be the role for you.
What You`ll Own
Sales Team Enablement & Growth
** Onboard and coach new sales reps through a structured 90-day ramp-up program
** Lead real-time and async feedback sessions based on actual sales scenarios
** Provide actionable, case-based performance insights and improvement plans
** Track individual progress and develop personalized sales development strategies
Lead Management Oversight
** Monitor all inbound leads to ensure timely, consistent follow-ups
** Audit quotes, lead-to-job workflows, and sales pipeline health
** Ensure alignment with lead outreach best practices and conversion goals
** Track and report on lead status across the team (answered, pending, follow-ups)
Sales Reporting & Analytics
** Deliver weekly and monthly dashboards (booking rates, lead response times, etc.)
** Generate qualitative and quantitative insights around Sales team performance
** Partner with leadership to iterate and improve sales strategy and outcomes
Sales Support & Documentation
** Be the go-to resource for sales reps on process, tooling, and cross-functional alignment
** Provide real-time support during weekends and seasonal peaks (4 months/year)
** Own and maintain all Sales SOPs, playbooks, and internal documentation in Notion
** Ensure the sales team has easy access to up-to-date knowledge and tools
You`ll Thrive in This Role If You
** Bring 3-5+ years of experience in sales operations, inside sales, or customer success
** Know how to drive performance without micromanaging
** Excel in fast-paced, ever-evolving environments
** Love building scalable systems and repeatable processes
** Are fluent in English and confident using tools like Google Workspace, Notion, CRM platforms (Salesforce a plus), and Slack
Why Join Us?
You won`t be just managing a process, you`ll be leading transformation. At Big Click, we operate with a bold vision and a strong sense of purpose. You`ll join a collaborative, nimble team with the freedom to build and the support to grow. If you want to see your work directly impact the company`s performance, customer experience, and growth, we want to hear from you!
Compensation & Logistics
** Monthly Pay: $1, 000 USD
** Bonus Opportunities tied to performance
** Schedule: Monday-Friday (8-hour shifts); weekends as needed during season
** Work Location: Remote
Ready to shape the future of moving with Us? Send your resume to people@ziptozipmoving.com. We can`t wait to meet you!
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