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Ad title:
Front Office Supervisor
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Hotel Paragraph Tbilisi
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Published: 22 May
/ Deadline: 22 June
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Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi is pleased to announce an opening for the position of Front Office Supervisor.
Location: Tbilisi
Job type: Full-time
Paragraph Freedom Square, a Luxury Collection Hotel is the market leader in the country and aside from the stunning design elements and extraordinary interior of the hotel, every hotel associate plays a vital role to ensure that guests experience an indigenous, rare and captivating stay in line with the core values of the Luxury Collection brand
Role Summary:
Front Office Supervisor is passionate about customer service. She/he looks to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Delivers experience that is "Exactly like nothing else". She/he has a keen intuition that allows him/her to anticipate needs and exceed expectations. Front Office Supervisor has excellent communication skills, can multi-task, is team-oriented, result-oriented and works diligently to resolve issues when they arise. She/he is constantly looking for ways to enhance the guest experience.
Role Main Responsibilities:
** Assist the Front Office Manager in the operational aspects of the front office.
** He/she is leading the front office team in meeting and exceeding the needs of the hotel guests with instruction and by example with the result of earning customer loyalty.
** Supports Front Office team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
** Demonstrate professionalism, good judgment and enthusiasm when handling employee and guest concerns.
** Works with a high level of self-initiative and shows empowerment when handling operational issues.
** Has excellent time management skills, trains, coaches, motivates and gives appropriate feedback to her subordinates.
** Has excellent technical knowledge of the systems, SOPs and procedures.
** Financial Performance and driving of sales
** Has hotel product knowledge and presents the hotel services and facilities in a manner that drives the revenue and increases sales.
** Develops specific goals and plans to prioritize, organize, and accomplish work
** Maintain confidentiality of proprietary information
** Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
** Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
** Implements the customer recognition/service program, communicating and ensuring the process
** Empowers employees to provide excellent customer service.
** Looking for ways to enhance the guest experience.
** Provides feedback to employees based on observation of service behaviors.
** Serves as a role model to demonstrate appropriate behaviors.
** Fulfill any other tasks (within the scope of responsibility) assigned by the Management
Required Skills/Abilities:
** Excellent verbal and written communication skills in English, Georgian and ideally another international language.
** Can multi-task, is team oriented and work diligently to resolve issues when they arise
** Excellent organizational skills and attention to detail.
** Excellent Interpersonal skills.
Education and Experience:
** Experience in the respective field.
** Experience of working in International Environment is must.
** Experience of working in Luxury Tier Hotels is a definite plus.
The interested applicants should send their CV to: hrtbilisi@paragraphhotels.com
Please indicate the Position you apply for in the "subject" line.
Note: Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first.
Only short-listed candidates will be contacted.
In order to determine the suitability of the candidate for the vacancy, Paragraph Tbilisi City LLC carries out candidate`s personal data processing in compliance with the requirements established by the Law of Georgia in regards with Personal Data Protection.
By sending an application (resume) for the mentioned vacancy, you confirm that you agree to the processing of personal data provided by you (including special category data) by Paragraph Tbilisi City LLC for the purpose of making Contracts with you, including for of making decisions about the establishment of labor relations both within the current vacancy and in relation to future vacancies.
We would like to inform you that information about the candidate is stored in Paragraph Tbilisi City LLC for a period of no more than 1 year.
In the event if you do not want the company to carry out further data processing, or you want to change or delete the provided data, and you also want to exercise other rights granted by the law of Georgia on personal data protection, please contact us repeatedly at the following address of the company; 2 Gudiashvili street, Tbilisi, Georgia or send us the mail to the following mail address: HRtbilisi@paragraphhotels.com.
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