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Ad title:
Software Support with SQL Experience
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SMEMA
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Published: 29 November
/ Deadline: 29 December
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Position Name: Software Support with SQL Experience
SMEMA, a software company providing Process Management solutions for e-commerce businesses, is hiring a Software Support Specialist to join our team in Tbilisi. SMEMA is a comprehensive Business Process Management (BPM) platform that digitizes, automates, monitors, and analyzes all business processes and data connections of e-commerce companies.
Employees from all departments can manage various workflows through an intuitive user interface within a single software system.
Originally developed as a tailored solution for Artmie, a successful European e-commerce company, SMEMA has been optimized and tested by processing over a million online orders, making it a robust and proven solution.
What we offer:
** A long-term career opportunity
** Full-time position in a friendly work environment
** Involvement in innovative and diverse projects
** Opportunities for professional growth and expansion of your skills in database management and software development
What We Expect:
** Communication: Excellent English and a passion for helping others solve technical issues. Ability to communicate effectively with clients via online meeting and support tickets.
** IT Support Experience: Prior experience in IT support.
** SQL Knowledge: Good experience with SQL databases.
** Technical Troubleshooting: Ability to identify issues and either resolve them independently or clearly communicate the problem to team members for resolution.
** Data Management: Experience with Google Sheets, and data handling.
** Writing Skills: Proficiency in writing manuals, documentation, and tutorials.
** Eagerness to Learn: Willingness and ability to adapt to a fast-paced, evolving work environment.
** Attention to Detail: High accuracy in identifying and addressing technical issues.
** Team Player: Self-motivated and proactive, able to work independently, and collaborate when necessary.
** Multitasking: Ability to handle multiple projects simultaneously.
** Proactive Attitude: A positive, "Can-Do" mindset for tackling challenge
** ETL Process: Experience with ETL (extract, transform, load) processes is a plus.
As a Software Support Specialist, you will independently troubleshoot and resolve issues. If necessary, you will escalate to the developer team, clearly outlining the problem. You will also assist our clients while launching new software features and supervise the integration process and will have an important position between our clients and the developers.
Because many requests and issues can be directly solved on the database level, e.g. exporting requested reports, it is crucial for us and an important decision factor to have solid SQL experience.
Where are you going to work? Tbilisi, near Marjanishvili Metro Station (not remote)
When can you start? Immediately:)
What is the salary? 2000 Gel Net
How to apply:
To apply, please send your CV and Cover Letter in English to the following e-mail natia@smema.ge
Join our team and embark on an exciting career opportunity!
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